7.1 Create Bill Exceptions To Do

Reference: Manage Deposit Charges Process Model - Page 4 for the associated business process diagram.

Group: To Do Bill Error Process

Actor/Role: CC&B

Description: CC&B can create a To Do Entry for every Bill in error status. The To Do functionality allows for online review by a user or group of users. To Do Lists summarize and total entries for different To Do Types. Status of To Do Entries is available for evaluation.

Process Names

•	TD-BIERR - This background process creates a To Do entry for every Bill that's in error.

Entities to Configure

•	To Do Role

•	To Do Type

At times the organization is made aware of a possible anomaly with a particular Batch of Bills. There are two background processes for canceling or reopening an entire batch of Bills. Refer to 4.2.2.2 Manage Meter Charges.